Privacy Policy

Privacy Policy

At Helium Forge Core Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information:

• Name, address, phone number, and email address
• Payment and billing information
• Reservation details and preferences
• Identification documents as required by law
• Special requests and accessibility needs

Automatically Collected Information:

• IP address and browser information
• Website usage patterns and preferences
• Device information and location data (with consent)
• Cookies and similar tracking technologies

How We Use Your Information

• Process reservations and provide hotel services
• Communicate about your stay and services
• Process payments and prevent fraud
• Improve our services and customer experience
• Send promotional materials (with your consent)
• Comply with legal and regulatory requirements
• Maintain security and safety of our premises

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist in operations (payment processors, cleaning services, etc.)
• Business Partners: Affiliated hotels and travel service providers
• Legal Requirements: When required by law or to protect our rights
• Emergency Situations: To protect health, safety, or prevent harm

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all online transactions
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Physical security measures at our facilities

Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Request information about our data practices
• File a complaint with privacy authorities

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Enhance website functionality and user experience

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication. Your continued use of our services constitutes acceptance of any updates.

Governing Law

This Privacy Policy is governed by the laws of Canada and the Province of Ontario. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation.